Cohesion and wow customer service #custserv #retail #loyalty



Same day home delivery is one thing. How about tell me where you are and I’ll bring it to you.  I was after a short cable, not time to head to the main shops for that sort of thing (that and the ones I trust are miles away).   I also prefer to keep things local when I can.  Limavady based computer supplier Cohesion (owner Colly Hartin pictured) have just upped the ante.  I send them a text, they confirm stock and then ask where I’ll be to deliver.  That includes the school run……

Can bread, milk and eggs be done the same way?

For local business to survive then they’re going to have to pull something special out. It doesn’t revolve around social media, mobile apps or anything like that.  Just being at the right place at the right time.





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